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UK Motor Car Insurance Claims

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All of us hope we never find ourselves in the position of having to make a motor car insurance claim, not least because the circumstances may be very traumatic for any individuals involved. If you find yourself in the situation of making a claim the information in our useful information guide below could prove invaluable.

It is worth remembering every Motor Insurance Company will have a different claims process, therefore, it is advisable to read your motor policy document before you make a claim. In most cases there will be a chapter in the motor policy booklet on what to do in the event of a claim.

Some motor insurance companies have simplified the claims process by providing 24-hour claims assistant help line to give you prompt attention. This may prove priceless if your motor car is immobilised after an accident. A good practice is to take a note of the 'claims help' phone numbers once you receive your motor policy documents and place them in the motor car ready for use in case of emergency. Your motor insurance company may provide you with a tax disc holder or leaflet which contains details of claims help lines and windscreen claim phone numbers.

If you are unfortunate enough to be involved in a motor car accident with another vehicle, your motor insurance company will want to know precise details of what actually happened. Therefore, when it is safe to do so, try to obtain as much information as possible regarding what caused the accident. Sketch the road and car accident scene. Make a note of the weather conditions at the time of the accident, the name, address, phone number of all other drivers and the same detail for their Insurance company and any witnesses. Even if you are involved in an accident with no other vehicles, you will still need to provide your motor Insurance company with as much information as possible.

It is possible your motor insurance company may operate a recommended repairer scheme. This means the Insurance company will already have arrangements with certain garage repair centres that they have approved. This would appear to simplify the claims process, as the Insurance company will advise you of the nearest recommended repairer. Dependant upon the scope of the motor insurance cover purchased you may be entitled to a courtesy vehicle while your motor car is repaired.

Most, if not all, motor insurance companies will have agreements with Windscreen repair companies. Check with your Insurer for details before repairing a damaged motor car windscreen, to avoid your claim being refused.

Should your the theft of the vehicle and its property occur, inform the Police and your motor insurance company immediately. Your insurance company will be able to advise on what happens next and how long before your insurance claim will be settled.

 
   

 

 


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